Now that you've read about what Complaint Letters are in this week's reading, it's time to put those concepts to use!
Remember or imagine a situation where you feel that you were wronged by a company. Your task for this assignment is to write a professional complaint letter utilizing the format and tips provided in this week's reading.
You will craft your letter as it's own document, and submit it to complete this assignment.
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Your document should:
A complaint letter requests some sort of compensation for defective or damaged merchandise or for inadequate or delayed services. While many complaints can be made in person, some circumstances require formal business letters. The complaint may be so complex that a phone call cannot effectively resolve the problem; or the writer may prefer the permanence, formality, and seriousness of a business letter. The essential rule in writing a complaint letter is to maintain your poise and diplomacy, no matter how justified your gripe is. Avoid making the recipient an adversary.
Note: Complaints by e-mail may not be as effective as those by regular mail, so that option is not included here.