You decide that the best way to give them information that they can understand and retain is to create an FAQ handout so that they can have a document to take away and post in their work area to have handy. It also can serve as a document that can be shared with clients in a one-on-one setting.
Create a document titled Frequently Asked Questions Regarding Client Rights. The document should provide the following at a minimum:
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- A list of 14 client rights (refer to the Unit 4 learning materials)
- Which 3 do you think are most important, and why?
- An explanation of the process should a client need to file a complaint for an alleged violation of his or her rights
- A description of sources where a client can find detailed information regarding his or her rights (Web sites, organizations, etc. that can inform a client of his rights)